Gaya APA

Fitzsimmons, M, J., A, F, J. (2011). Service Management : Operations, Strategy, Information Technology (7th Edition) (7). Singapore: .

Gaya MLA

Fitzsimmons, Mona, J.., A, Fitzsimmons, James. "Service Management : Operations, Strategy, Information Technology (7th Edition)". 7 Singapore: , 2011. Text.