Gaya APA

A, F, J., Fitzsimmons, M, J. (2011). Service Management : Operations, Strategy, Information Technology (7th Edition) (7). Singapore: .

Gaya MLA

A, Fitzsimmons, James., Fitzsimmons, Mona, J.. "Service Management : Operations, Strategy, Information Technology (7th Edition)". 7 Singapore: , 2011. Text.